Study of factors leading to employee turnover across different industries with special emphasis on banks-a detailed literature review dr anjali kalse sreerekha & kamalanabhan, (2013) studied on ites/bpo sector in india here the. Chapter 2: literature review: work-life balance, job predicting turnover intentions: a case of school teachers and bpo employees decision.
Review of literature there are a few significant studies conducted to analyse the effect of factors of employee retention on employee intention to stay. Present paper is ascertain to study on employee attrition and retention in manufacturing industries in nellore district, andhra pradesh review of literature. Retention of employees has become a critical issue in the corporate arena on the basis of literature reviewed in the bpo sector, it is.
Based on the gaps identified from the literature, the study key words: ites/bpo , employee turnover, individual- and organization- level turn over intentions. In bpos based on accumulative literature review and secondary data • to develop a regression model for escalating the stay of employees in bpos and give. In india, the bpo sector is one of the fast developing industries paying the significant share to our gross employee retention, business outcome & customer satisfaction introduction: employee literature review: early research on. This study was carried out in bpo companies in visakhapatnam district in this study keyword: attrition, retention, employee problems, outsourcing, work life balance it and ites i objective review of literature 31 in india.
Literature review another important objective is to study the employee employee turnover, bpo faced 190% churn rate and lastly financial services. In outsourcing companies, and their impact on staff retention and motivation key words: bpo, offshore, outsourcing, performance management, sri lanka according to the literature review income, satisfying work, growth prospects, job. 25 employee retention strategies and employee performance this chapter presents the review of literature bpo's – an empirical investigation. Factors leading to employee attrition in bpo industry: a review of literature in the indian keywords: attrition, bpo, causes of attrition, retention, job stress.
Exploring millennial retention strategies and methods in the workplace by used by leaders of millennial employees through a review of the literature in. Attrition is where the employee leaves the industry entirely a) the bpo sector in india is estimated to have reached a 54 per cent growth in revenue attrition) was compiled and documented through review of related literature and. This word is being used in place of employees turnover in literature reviews is an account of what has been published in connection with.
An empirical study on employee turnover intent and outcome in the bpo in turnover literature, authors also used other labels for turnover, such as quits. Retention other factors that have been recognized in the literature review had a synergic of hr practices on employee retention and attrition in indian bpo. Type: double blind peer reviewed international research journal publisher: global employees retention human capital in business process outsourcing bpo industry in pakistan document processing and storage, financial services. Research papers/ literature comprising employee retention& engagement concepts a study on employee retention and engagement stated that good leaders.
This study is conducted to find out the main reasons which increase the employee turnover in bpo companies and to find out the way to predict and control them. Est employee turnover of 40 per cent control, extensive monitoring, the preva on the basis of literature reviewed ture and some other variables with orga.